Frequently asked questions

Credit Card : Visa, MasterCard, American Express, Discover.The amount will be charged to your card once the items are shipped.
Guvanch.shop features a Fast Checkout option, allowing you to securely save your credit card details so that you do not have to re-enter them for future purchases.

PayPal : Shop easily online without having to enter your credit card details on the website. Your account will be charged once the items are shipped. To register for a PayPal account, visit the website paypal.com.

*Please note PayPal is not offered as payment option for Pre Orders.

Once your package has shipped, you will receive an email with a tracking number. For security reasons, an adult signature is required for all deliveries. Please check the number of parcels you received and ensure they are not damaged. You must immediately report any damage and/or missing product/parcel on the delivery slip.

All orders are processed automatically, and we cannot shorten or extend shipping times. Please note that you cannot choose the date or time of delivery. Our carrier delivers packages Monday through Friday during business hours and will make two delivery attempts. If the second delivery attempt fails, your order will be returned to the sender. Once the order has been placed, it is no longer possible to change the shipping address.